In the UK, schools must maintain a transparent and accessible complaints procedure to foster open communication and address concerns raised by parents, guardians, and pupils. While not every aspect of a school's complaint handling is explicitly defined in legislation, the Education Act 2002 mandates governing bodies to establish procedures for dealing with complaints.
This statutory requirement ensures accountability and provides a mechanism for resolving issues promptly and fairly, contributing to a positive and supportive learning environment for all.
As part of the Symphony Learning Trust, we also abide by Trust policies. These policies apply to all the school in the Trust. These can be found on the Symphony Learning Trust Website.
The Whistleblowing Policy and Complaints Policy can be found on the Symphony website on the above link.
